Meet the team · department
Operations Team
Hire coordination, scheduling & site requirements
The Operations Team coordinates every hire from first enquiry to off-hire — delivery windows, site requirements, inductions and pickups.
What the team does
Before a machine is dispatched the team confirms the site contact, the access route, any induction or shopping-centre requirements and where the truck can safely unload. The advice articles about delivery planning and site checks are written from that daily routine, not from theory.
Confirmed before every dispatch
- Site contact and the agreed delivery window
- Access route from the truck to the work area
- Induction, permit and site-specific requirements
- Safe unloading space clear of traffic and overheads
A machine that arrives but cannot reach the work area still costs a day — these checks exist to stop that.
Safety interests
Traffic management around unloading, exclusion zones and deliveries in occupied or public areas.
Talk to the people who run the fleet
No call centre. The person who answers can tell you what fits through your gate.