Quick answer: After you accept a quote, we confirm dates, a site contact and the delivery access, then truck the machine to site, unload it, and hand it over with a condition check. You need to give the driver somewhere safe to stop and unload, a clear path to where the machine will live, and a person or clear instructions on site. Collection works the same way in reverse, and hire charges run until off-hire is confirmed.
Delivery is quoted with the machine, by suburb and access, so there are no surprises on the day.
Get a Delivery-Inclusive Hire QuoteWhat happens after you request a quote
Your quote covers the machine and delivery together, based on the suburb and what you have told us about access. When you accept, we lock in the delivery window, confirm the site contact, and flag anything about the access that needs solving before the truck leaves Berkshire Park. If access details change between quoting and delivery, tell us early; a different truck or trailer may be needed.
Information needed to plan delivery
- Site address and the nearest truck-accessible point
- A contact name and mobile for the day
- Where the machine will be unloaded and where it will be used
- Gate widths, height limits and anything overhead near the unloading point
- Site induction requirements, if any
- Preferred delivery window
Delivery vehicle and unloading access
The machine arrives on a truck or trailer and is driven or winched off ramps. That needs a reasonably flat, firm area with clear space behind the vehicle, free of parked cars and pedestrian traffic. Overhead wires, awnings and trees near the unloading point matter as much as the ground.
Gates, driveways and site entry
The path from the unloading point to the work area is part of the delivery. Measure the tightest gate or doorway on that path before the day, using the width and site access guide. If the machine cannot get from the truck to the work area, the delivery has failed even though the truck arrived perfectly.
Delivery timing and site contacts
We deliver in agreed windows and the driver calls ahead. Someone on site who knows where the machine goes saves the most common delay of all: a locked gate and an unanswered phone. If nobody can be there, agree exact placement instructions with us beforehand.
Handover and condition checks
At handover the machine’s condition is recorded and you will be shown the basics of the specific model if requested. Check the machine over with the driver where practical; anything noted at handover protects both sides at off-hire.
Collection, extension and off-hire
When the job is done, contact us to book collection and confirm off-hire. Charges run until off-hire is confirmed, not until you finish using the machine, so make the call as soon as you know your end date. Extensions are usually straightforward with a day’s notice; machines are booked back to back in busy periods. More detail in planning your hire duration.
Common causes of delivery delays
- No safe place for the truck to stop and unload
- Locked gates or an unreachable site contact
- Access narrower than described, discovered on the day
- Unloading area blocked by parked vehicles or deliveries
- Site inductions that were not mentioned at booking
- Soft ground after rain on the path in
Every one of these is avoidable with a photo and a phone call before the day.
Delivery area and suburb quoting
We deliver from Berkshire Park across Western Sydney and beyond, with transport quoted by suburb and access rather than a flat guess. Browse the service areas for local delivery notes, or just include the suburb in your quote request.
FAQs
Can I pick the machine up myself?
Some compact machines and our plant trailers are pickup eligible with a suitable tow vehicle. Each machine page states whether pickup is available; confirm your vehicle and hitch with us before booking.
What if my dates move?
Tell us as soon as you know. Moving a delivery is easy with notice and hard on the morning of.
Who unloads the machine?
The driver does. Your job is the space: somewhere safe to stop, room for ramps, and a clear path in.